Our Mission: Digital Transformation

10. - 11. May 2017 Kosmos | Berlin

Conference day 2

The second day of the conference will begin on May 11, 2017, at 9:00 a.m. Starting at 8:15 AM a.m. we will welcome and invite you to join us for breakfast in KOSMOS Berlin (conference venue).

Don’t wait! Register now online!

You can find out about additional discounts that are available in the Terms and Conditions of Participation.

Please note that only the marked presentations will be translated into English.

Agenda

Time Lecture
As of 8:30 a.m. Reception for participants at KOSMOS, Berlin
Invitation to have breakfast with an opportunity to network with other participants and visit the sector-specific trade exhibition.
Insight into relevant solutions from the USU Group and its event partners / one-on-one meetings
Lecture series
Moderation Alexander Betti, USU AG
9:00 - 9:15 a.m. Introduction into the second conference day
9:15 – 9:45 a.m. “Findings from and experience with user satisfaction surveys on the service desk at Verbund Klinikum Nürnberg”
Helmut Schlegel, Head of the Information Processing Department, Verbund Klinikum Nürnberg
9:45 – 9:50 a.m. Opportunity to switch to another series of presentations
9:50 – 10:20 a.m. “Accomplish large projects successfully: How to replace a group-wide ITSM system smoothly”
Matthias Jauslin, Information Technology Project Manager, Post CH AG
10:20 – 10:25 a.m. Opportunity to switch to another series of presentations
10:25 – 10:55 a.m. “Discovery, Inventory & Dependency Scan”
Andreas Gieseke, Principal Consultant, Raynet GmbH
10:55 – 11:25 a.m. Coffee break in the foyer with an opportunity to network with other participants, visit the specialist trade exhibition and switch to another series of presentations
11:25 – 01:05 p.m. Valuemation User Group meeting
- Feedback on the User Group Meeting in September 2016
- Presentation of the new product generations: Valuemation 5.0 and Mobile Manager 3.0
- News on the topic Self-Service
- New features in the integrated products Service intelligence and Smart Link
- Insight into and feedback on the development roadmap
- User discussion groups on new features, suggestions for improvement and other product-related topics

Michael Münch, Thomas Jungbauer, Eric Fritzsche and Peter Stanjeck, Product Management, USU AG
1:05 – 2:10 p.m. Lunch in the foyer with an opportunity to network with other participants and visit the specialist trade exhibition: Insight into relevant solutions from the USU Group and its event partners / one-on-one meetings
2:10 – 3:40 p.m. Valuemation User Group meeting
User discussion groups on new features, suggestions for improvement and other product-related topics
3:40 - 4:00 p.m. Coffee break
As of 4:00 p.m. End of USU World 2017