World Congress Center Bonn
6. - 7. June 2018

Register now


Join us and discuss with 500 specialists and managers how you can use the digital transformation to get the best results in your business – in IT, in call and service centers, and in technical customer service.


Increase your know-how with USU Group experts at our user forums and discussion sessions.
Furthermore, you will have the opportunity to exchange with 500 international participants from more than 170 companies and to extend your personal network.


Be inspired by our high-class keynote speakers and noted industry specialists and discover current trends, concepts and best practices from up to forty presentations during our conference.


Since 2009, USU World has evolved into a high-quality communication platform for Germany and abroad, offering you the chance to experience the digital revolution in IT and customer service with exciting workshops, stimulating conversations and compelling presentations.

On June 6 and 7, 2018 we will welcome you to the World Conference Center Bonn for our two-day conference with high-class speakers and exciting workshops. Register now online and save your Early Bird ticket until January 31, 2018.

Miriam Brandenburger
Event manager

+49 7141 4867-712

Aida Kostrebic
Event manager

+49 7141 4867-710

Do not hesitate to contact our Event Team for questions around the USU World 2018.

You will also find all relevant information in our FAQ. 



We are now filling our agenda with exciting workshops, presentations and interesting speakers. Check our website regularly, it will be online soon.

Apart from knowledge transfer in the series of presentations, you have the opportunity this year to network intensively with industry specialists. Also take the chance to get to know numerous innovations and solutions from the USU Group and our partners at the trade exhibition.

Keynote speaker

Alexander Wehrle

Alexander Wehrle studied administrative sciences in Constance. After graduating he worked ten years for the soccer club VfB Stuttgart, in his last position as consultant of the Board of Directors. He was appointed as Managing Director of the 1. FC Köln in January 2013. Alexander Wehrle provides of the specific challenges that a soccer company faces compared to other sectors.

Michael Diemer

What is the main function of the European Central Bank, one of the most important institutions in the European Union? Michael Diemer responsible for Finance, HR, IT and Administration at the ECB will give us a look behind the scenes in his presentation. 

Getting there

USU World 2018 will be held in the World Conference Center Bonn. It is in the middle of Bonn's former government quarter and centrally located. You can easily reach the WCCB by car and public transportation. 


More information